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In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors.
This edition addr
| Fiction Books | No |
|---|---|
| Non Fiction Books | No |
| authors | Ross, Joel E.; Omachonu, Vincent K. |
